Shipping policy

Shipping Policy

All orders are shipped from Vilnius, Lithuania and are processed within 1–3 business days after payment confirmation.

Shipping rates & delivery

Standard shipping: €6.90
Free shipping on all orders over €80.

You will receive a tracking number by email once your order has shipped.

Please note that deliveries to certain islands and remote regions (including Malta, Cyprus, Greek islands, and some Spanish islands) may be subject to higher shipping rates or unavailable.

Delivery time

Estimated delivery is 5–7 business days. Once your order has shipped, you will receive a confirmation email with a tracking link.

Issues with your order

If your order hasn't arrived or there is a problem with your delivery, contact us at maria@rawmatter.eu and we'll help resolve it. If a parcel is returned to us undelivered, you will receive a full refund.

Company details
Raw Matter MB | Company code: 307443720 | VAT: LT100019488914 | Verkių g. 3-103, 08218 Vilnius, Lithuania